Our Site is operated by Sylvie Poggio Artists Ltd .
Sylvie Poggio Artists Agency (“us”, “we”, or “our”) place great importance on visitor privacy and the security of all guests visiting the Website.
1. Use of the Website
By accessing or using the Website, you agree to the terms of this Policy. If you do not agree with any of these terms, please do not use the Website.
This Policy only applies to data collected on the Website, and does not apply to websites of affiliated companies. We reserve the right to modify the Policy at any time without notice.
Any changes to our Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail.
You are responsible for regularly reviewing the Policy for any updates and/or changes to the Policy.
2. Information We Collect
We collect information about you in two ways.
First, we collect personal information provided to us directly by you, such as when you submit to be represented by us ( Sylvie Poggio Artists Agency ); e-mail us; authenticate an order; or request information from us.
When a user fills out the contact form ,details are collected and stored in a secure database. These details can then be used to send promotional marketing material and to make contact back regarding sales enquiries. Your details are not passed on to any third party organisations during collection or whilst we hold that information.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, last name, details on parental status or guardianship, title, date of birth and gender.
• Contact Data includes home address, email address and telephone numbers.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Second, we collect information about you when you first visite the Sylvie Poggio Artists website (www.sylviepoggio.com) and any page within the site. This information is collected and stored as website cookies on your computer and also into Google Analytics so that we can track demographics of the site to better serve users.
What are cookies?
In common with other commercial websites, our Site utilises a standard technology called “cookies”. A cookie is a very small text document which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.
For further information and for details on how to remove and turn off cookie access, please visit www.aboutcookies.org or www./support.google.com/accounts/answer.
Cookies on our site
As you browse our Site, the Site uses its cookies to differentiate you from other users to prevent you from seeing unnecessary information or requiring you to re-enter information more often than is necessary.
The main cookies used are created from Google Analytics, these track your IP address to allow us to find out information such as the age range of our users, location, page views, traffic source, operating system, browser type and device usage. All of this information is used to then improve the site by making updates, for example perhaps promoting less viewed web pages, extend our reach to different geographical locations or update our mobile view if more and more people are using mobile devices.
Our site also contains ASP cookies that remember certain elements of the pages that a user has already been on, therefore when revisiting the page it loads much quicker. These cookies hold no personal information but help improve the websites performance.
To see more information regarding what cookies Google Analytics puts in place and the entirety of all data it can monitor, click here https://developers.google.com/analytics/.
When you view our video area with an embedded Vimeo or Youtube video, they apply their own cookies which help you stay logged in, suggest recommended videos, volume preference and help to deliver adverts.
For further information regarding policies, please refer to these webpages,
3. How Do We Use Your Data?
3.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 4, below.
3.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
3.2.1 Providing and managing your Account;
3.2.2 Providing and managing your access to Our Site;
3.2.3 Personalising and tailoring your experience on Our Site;
3.2.4 Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
3.2.5 Personalising and tailoring Our services for you;
3.2.6 Replying to emails from you;
3.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time via the link on the marketing emails.
3.2.8 Market research;
3.2.9 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
3.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
3.4 Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
3.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
4. How and Where Do We Store Your Data?
4.1 We only keep your personal data for as long as We need to in order to use it as described above in section 3, and/or for as long as We have your permission to keep it.
4.2 The data that we collect from you is stored in the UK but it may be processed by staff operating outside the EEA (European Economic Area) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
By submitting your personal data, you agree to the processing of this data outside of the EEA.
5. How we Protect your personal data
We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.
All data we collect is done so over encrypted connections (https).
All data is stored behind state of the art firewalls managed by our security team.
All data is access controlled to ISO27001 standards.
All systems storing personal data have access logging.
All passwords are encoded at rest.
All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.
6. Your rights under GDPR
Under GDPR (General Data Protection regulation) you have a number of rights relating to your personal data, these will come into force on the 25th May 2018, for further information please see https://ico.org.uk
6.1 Right to Restrict Processing
You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:
Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
When processing is unlawful and you oppose erasure and request restriction instead.
If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
You can exercise the right at any time by contacting our team (see Contacting Us).
6.2 Right of Access (Access to Information)
The GDPR Act gives you the right to access information held about you.
You can exercise this right by contacting us (see Contacting Us).
We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days.
The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.
6.3 Right to Erasure (Also known as the right to be forgotten)
As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under UK law to keep financial data such as invoice information.
You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.
To make a right to erasure request please contact our customer services team (see Contacting Us).
6.4 Right to Rectification
The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.
6.5 Right to Object
You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.
To make a right to object request please contact our customer services team (see Contacting Us).
7. Privacy of Children
The Website is not designed for, or directed to children. As such, we do not intend to collect and will not knowingly collect any personal information from children below the age of 16 without parental consent.
If you are under 16, you must ask your parent or guardian before you send any information to us or ask us to e-mail anything to you.
By sending us any information or asking us to send you information you are confirming that you have received the informed consent of your parent or guardian.
Parents are encouraged to review their children’s e-mail and internet activities to ensure that the Website is being used by their child in accordance with parental consent and this Policy.
Should parents wish to access their children’s personal information held by us, they should contacts us.
How to contact us
If you need to contact us about any of the above, please use the contact details below for all enquiries.
Sylvie Poggio Artists Ltd
Address – 62 Ainsdale Road London W5 1JX. UK
Telephone – 0777 5894870
E-Mail – sylvie-P@sylviepoggio.com